Ugo Foods continue their commitment to supplying quality products made with modern technology at their purpose built facilities whilst making sure you still receive good old-fashioned service.
With onsite kitchens and a fully trained specialist pasta chef, they can help you to create your own pasta and noodles to suit all tastes and budgets.
Their technical and production capability sets the standards for today’s market. Each product goes through 32 separate quality checks before being delivered to your store. What’s more, Ugo Foods are one of a select group of companies who are higher-level members of EFSIS (European Food Safety Inspection Services), which is beyond recognised boundaries to safeguard the quality of the product you receive.
Ugo Foods’ approach is to work in partnership with a select group of key corporate customers who hold the same values as them and are passionate about supplying top quality products to their customers.
Special attention is always given to making things easier for the customer, taking into consideration such things as legibility of instructions, ease of cooking and robustness of packaging. And, of course, you will get the reassurance of knowing that all their products and ingredients are 100% traceable.
Our 10 commitments to you:
- You will not be made promises that we cannot keep and all commitments made will be honoured absolutely.
- You will be treated courteously, with respect and in a friendly, professional manner at all times.
- When you write, phone, fax or e-mail, you will always be responded to in a timely, friendly and efficient manner.
- All your dealings with us will be treated as confidential.
- As a business partner you can expect frequent and open communication as lifetime business relationships are built with you.
- You have guaranteed support and help at all times during office hours. Our team is experienced, well trained and ready to help you.
- It is recognised that you are the ‘complete judge of our performance’ and your perception is always the reality.
- You will enjoy benefits of working with a customer-focused team who will listen to you and work with you to provide bespoke solutions to your individual requirements.
- If you are ever let down by any other supplier, Ugo Foods will help support you to get back on track.
- Your feedback will be sought and seen as critical to continuously improving the levels of service you receive.
